Is service a mentality or department ?
At our host USG Innotiv in Eindhoven, three speakers gave an interesting interpretation of the topic is service a mindset or a department.
Pieter Hoven, Syntens, presented a model, how to market service. Jacob Visser, Cofely, discussed various service contracts and Customer Intimacy. Marcel Fabrie, NVSM / IPV, emphasised in his lecture the importance of the service employee as ambassador.
There was lively interaction with the 40 or so attendees who can look back on a successful evening.
Description
Introduction
In collaboration with Region South and the NVSM, KIVI NIRIA's Commercial Engineering department is organising an evening lecture in which service provision by three organisations will be highlighted.
The following aspects will be dealt with:
- What is the commercial importance of service
- What does service provision entail
- What are the pitfalls
- What are the success factors
Service within an OEM organisation
The lecture will explain how service provision is organised within an OEM organisation. The commercial importance, different SLAs and the service concept used are discussed.
Service by a technical service provider
This lecture discusses different service contract forms, such as corrective and operating contract forms.
How do you determine the value of these contract forms and what do you have to deal with.
Service provision by a government organisation
Government organisations are not directly associated with service provision. How do you distinguish yourself in this and succeed in acting service-oriented.
Target group
Service managers, (commercial) directors, heads of technical services, - engineering
18.30 - 19.00 Reception with soup and sandwiches
19.00 - 19.15 Introduction USG Innotive
19.15 - 20.00 Service within OEM organisation
20.00 - 20.45 Service by a technical service provider
20.45 - 21.15 Coffee break
21.15 - 22.00 Service by a government organisation
22.00 - 22.30 Networking with drinks/refreshments
Location
USG Innotive, Emmasingel 17, 5611 AZ Eindhoven
Organiser
Commercial Engineer
Name and contact details for information
ing. Henk Bergsma, t: 06 204 92 819 or via the e-mail address below.