LEEUWARDEN - What a fun workshop!

Around six o'clock, the first participants appear. With a cup of soup and a sandwich in hand, the atmosphere soon becomes informal. The participants get acquainted and chat merrily. At 19:00, Harry Draijer's workshop starts. Harry is a problem detective. A what? In a full evening programme, he explains what a problem detective does and takes us through his daily work at lightning speed.

After an overview presentation on Root Cause Analysis, which includes many telling examples, it is time to get down to work ourselves. For the individual exercise, we look at hot coffee in a Mc Donalds coffee cup that led to an accident. We then tackle 2 problems in 3 groups using a step from the explained RCA method. How tricky that was! Cause and effect were regularly reversed and we immediately thought in solutions. But how to do it? The complaint or incident is described as a visible or measurable unwanted end situation or symptom. The description contains no assumption or judgment, but is factual, indisputable, visible or demonstrable. And that proves very difficult in practice. This becomes especially clear to us in the exercise: A near electrocution. We have to draw up a tree of causes. To make it complete, we ask additional questions. Immersed in the material, time flew by. The debriefing again led to interesting discussions and made us thirsty. There was just under half an hour left for drinks before the building closed at 10pm.

More information about RCA? Get in touch with Harry Draijer.

Attending a workshop or giving one yourself? Contact Mariska van Cronenberg | m.vancronenberg@online.nl | +31 6 512 02 681

Text: Ir. Mariska van Cronenberg

Description

Region North organises knowledge exchange meetings at NHL University of Applied Sciences. These meetings are exclusively for KIVI members, students and teachers from the Institute of Engineering at NHL Hogeschool. All attendees are given time and opportunity to make new contacts and expand the network. In addition, the exchange of knowledge plays an important role.

Failures and quality problems are the focus of this meeting.

Solving a failure or quality problem is part of engineers' daily practice. However, problems can easily repeat themselves if, apart from the immediate technical causes, the underlying human and organisational causes have not been solved. In many cases, high repair costs, potential reputation damage and legal consequences are enough reasons not to leave it at solving the problem, but to analyse it with Root Cause Analysis. In 2 hours, you will learn how the method works, by analysing a few cases yourself. Afterwards, you will have a good understanding of how useful the method can be for your own field of work.

Examples where Root Cause Analysis can be applied:
- Signal failures that led to massive rail delays in early 2015
- Regularly unwillingness to close the Ketel Bridge
- Regular occurrence of internet banking failures ING
- Contaminants in baby milk in China
- Fyra high-speed trains from Ansaldo Breda
- Failure of costly ICT projects

Host is the NHL University of Applied Sciences' Engineering Department.

Naturally, there will be room for discussion and questions afterwards. Soup and bread will also be provided.

Speaker(s)

Mr Harry Draijer

Location

NHL University of Applied Sciences, room B1.029

Rengerslaan 10, 8917 DD Leeuwarden

Organiser

Northern Region

Name and contact details for information

Mariska van Cronenberg | +31 6 51202681

m.vancronenberg@online.nl