Sustainable Customer Management
Description
More continuity, turnover and better cooperation!
Technical service providers (such as engineering firms, independent professionals and industrial companies) offer their services based on their knowledge, experience and certainly the enthusiasm for their profession. This is great, because it enables them to deliver good work that meets the client's high standards.
Whether this also leads to lasting customer satisfaction remains to be seen, however. Because there is much more to it than just quality in terms of content, in order to establish that much-desired long-term relationship with the customer. And as you know, a sustainable customer relationship leads to more work, continuity, turnover and better cooperation.
In an interactive lecture, Ries Meertens explains how you can structurally improve here individually and at company level. You will gain insight into a practically applicable method: the Strategic Business Model, which is based on the 'belief' that every company should propagate. Furthermore, you will get many directly applicable tips and examples from practice and there will be plenty of opportunity to ask questions, so be prepared for this!
18.00:00 Reception with bread buffet (included in the price)
19:00 Lecture: "Sustainable Customer Management"
21:00 Closing drinks
Speaker(s)
Ries Meertens (Coaching Creative Companies) is a business consultant and business coach for creative and technical service providers. He helps and inspires them to define and realise their ambitions. He also teaches 'Design Consultancy Practice' at TU Delft and gives a variety of workshops and lectures on strategy, sales and organisation. Ries links his nearly 20 years of experience as co-owner of a successful design consultancy in a practical and effective way to highly applicable contemporary management theories and tools. Throughout his career, Ries has worked with both major multinationals and SMEs, as well as service agencies and independents
Location
KIVI NIRIA building (Great Hall)
Prinsessegracht 23, 2514 AP The Hague
Organiser
Commercial Engineer
Name and contact details for information
Stache Bancken, tel. 06-22920294 or via the e-mail address below