Customer focus makes money! - dl 2
Description
PLEASE NOTE: THIS MASTERCLASS IS SUSPENDED TO MAY 2014!
Due to great success in 2012, KIVI NIRIA is offering a new cycle on successfully developing on customer centricity. Developing on customer orientation is top priority for many technical companies. Not surprisingly! After all, improving customer orientation makes money. A lot of money! At least, when you get this right. In this new series of master classes, you will learn from leading companies - from inside and outside the industry - what the secrets of their success are. You will get inspiration on how to enthuse and transform your organisation. All aspects of developing on customer centricity will be discussed. Each evening, you will go home with concrete ideas that you can immediately start working with yourself
The master class is compiled by Drs Bart van Emden, b-to-b marketing specialist for "opinionated" professionals and management. Each session will be introduced by Bart. At each lecture, a different guest speaker is invited to share with us his insights, experiences and results on customer centricity.
This second part of the masterclass is entitled: 'Making money in housing can be done!' How is it possible that there are companies in construction that are not affected by the crisis? What are they doing anyway that others are not?
The following programme applies to each session of the masterclass:
17.00 - 18.00 Reception with bread buffet / networking
18.00 - 21.00 Masterclass
21.00 - 22.00 Drinks / opportunity to network
Speaker(s)
Guest speaker Rene Kesselaar, director of Aannemingsbedrijf Kesselaar en Zn.
Location
Prinsessegracht 23 in The Hague
Organiser
Commercial Engineer
Name and contact details for information
Marc Lambriks Marc Jonkman