Description

Introduction:
A training course has been designed for KIVI members and their employees to make their sales organisation more effective and efficient. The days when customers came 'blowing in' are over. Today, we will have to take the initiative ourselves and approach customers proactively. After all, acquiring new customers is necessary for the survival of any organisation. If new customers are not won, less turnover comes in. As a result, investments lag behind and, in the long run, continuity is at risk. However, many sales people find it difficult to make 'cold' calls. In the Successful Telephone Acquisition training course, members are given concrete tips to help them get more and valuable appointments from telephone acquisition, confidently and with pleasure.

Target group:
The 'Successful Telephone Acquisition' training course is intended for anyone who approaches prospects by telephone, to make appointments for themselves or others, and who wants to greatly improve their acquisition skills.

Programme:
In this interactive and practical training course, you will get answers to the following questions, among others:
 What is the importance of acquisition and how do I create the right mindset?
 What preparations should you make to successfully acquire by phone.
 Which professional conversation structure creates (self)confidence?
 How do you use a personal approach to ensure an immediate click with the right person?
 What is a stimulating opening of the conversation and how do you 'arouse' curiosity?
 How do you effectively deal with objections, rebuttals and stand-offs?
 How can you use your speaking pace, language and voice effectively?
 What are smart and result-oriented closing techniques to make the appointment?
 What strategies, tips and tricks will help you bypass the 'gatekeeper'?
 How to create a concrete action plan with a challenging acquisition objective?

Outcome:
 You will take your telephone acquisition skills to a significantly higher level.
 You are able to tenaciously turn objections into appointments.
 You have insight into your communication style to conduct high-quality conversations.
 You know how to use all commercial opportunities in a customer-friendly way.
 You will make faster, more and qualitatively better appointments, resulting in more customers and turnover.

Investment:
Your investment in this half-day telephone acquisition training course, customised for KIVI, is €190 per participant. This is a special 'member rate discount' for KIVI (normally €325 per participant!). This amount is exclusive of VAT. Coffee/tea is included.

Max. 10 participants (order of registration is decisive)

Speaker(s)

Rob Snoeijen / Sales Topics:
From his initiative SalesTopics, Rob Snoeijen helps (sales) professionals and organisations in improving their commercial returns. Rob is a certified trainer, coach, speaker and entrepreneur and with more than 25 years of sales experience, a profes¬sional pur sang. From his passion for sales, he has written three best¬sellers: 'Surprise the Customer!', 'Hug the Customer!' & 'Seduce the Customer!' With great enthusiasm, he knows how to inspire and motivate his customers to change. With Success as a Result.

Location

KIVI building

Prinsessegracht 23, 2514 AP The Hague

Organiser

Commercial Engineer

Name and contact details for information

Hans van den End

hansvdend@live.nl