Get into the habit of listening carefully to what others say and, as far as possible, get into the mind of the other person.- Marcus Aurelius Roman emperor (121 - 180)

What will this masterclass give you?

  • Give yourself a career boost by better understanding your manager's demand;
  • Deliver greater customer value by getting your client's wishes clear;
  • Develop good relationships with your colleagues and create better collaboration.

What will you learn?

  • What are your communication blocks? Recognise and understand why they hinder your effective communication;
  • What behaviour is essential to let the other person know that you are really listening;
  • If emotions are involved, it is important to acknowledge them and understand why;
  • using 'Gorden method' to name emotions;
  • Clear feedback in the form of the 'I message';
  • Putting what you have learnt into practice; What will you do differently in the coming time.

Nature gave us two ears and only one tongue so that we would listen more than talk. - Zeno of Elea Greek philosopher (490 BC - 430 BC)

Who is it for?

This master class is for anyone who wants to learn to communicate better; from students to senior citizens.

About Vera

Vera Gelissen is a certified senior coach and trainer. She has an academic background in HR and over 25 years of management experience in international technical companies (BOSCH, Coca-Cola Operations, DAF Trucks). She has worked extensively with technicians and engineers at all levels, from production floor, R&D to management teams. 'I love engineers because they think like me: down-to-earth and solution-oriented' she says.

About five years ago, she said goodbye to the spreadsheet and project schedules to focus entirely on mentoring individuals. In addition to being an up-and-coming professional, Vera is also warm and personal. She works hard, but laughs are also allowed!

People who listen a lot and with an open mind have the most to sayGodfried Bomans Dutch writer (1913-1971)

Location

Ades: Studiecentrum Open Universiteit, Vondellaan 202, 3521 GZ Utrecht

By own transportation

From Arnhem (A12), Hilversum (A27), Breda (A27) and Amersfoort (A28)
At Lunetten junction, take the A12 towards The Hague. Follow Ring Utrecht-Zuid/Jaarbeurs. Take exit 17 (Jaarbeurs). See further * continuation.

From The Hague/Rotterdam (A12)
At junction Oudenrijn take Ring Utrecht-Zuid/Jaarbeurs. Take exit 17 (Jaarbeurs). See further * continuation.

From Amsterdam (A2)
At junction Oudenrijn take the A12 towards Arnhem. Follow Ring Utrecht-Zuid/Jaarbeurs. Take exit 17 (Jaarbeurs). See further * continuation. You can also take exit Hooggelegen (see map).

From 's Hertogenbosch (A2)
At the Everdingen junction, take the A27 towards Utrecht/Almere. At Lunetten interchange, take the A12 towards The Hague. Follow Ring Utrecht-Zuid/Jaarbeurs. Take exit 17 (Jaarbeurs). See further * continue

* continue
At the end of the exit keep to the Jaarbeurs (Europalaan). Go straight ahead at the 1st roundabout (Europaplein). At 2nd roundabout (Anne Frankplein) turn right. The street is first called Kon.Wilhelminalaan, then Balijelaan, then Vondellaan. The building is on your right (a tall tower) at the traffic lights at the beginning of Vondellaan.

NB Only paid parking is available in the immediate vicinity of the study centre!

Public transport from Utrecht CS

City bus
Line 1 to Hoograven (from platform D5). Bus stop Balijelaan (Croeselaan)

Regional buses
Line 81 to Gorinchem Halte Balijelaan

Walking from Central Station
At Central Station take exit Jaarbeursplein. After the Beatrix conference centre, turn left (Croeselaan). Follow Croeselaan all the way to the T-junction with Vondellaan/Balijelaan. You will see the building on the other side. Walking time: approximately 15 to 20 minutes.

NB Walking time from NS station Vaartsche Rijn: 5 minutes.