Relationship management
Description
Relationship management is becoming increasingly important in today's economy. Customers are not always there for the taking anymore, so it is important to retain customers. Various techniques can help you achieve this. In this training we look at finding out customers' needs, interview techniques, giving them the right attention and more of the kind of things to make sure that a customer continues to choose your company.
In addition, we also look at how you form a network and how you can expand it. Extensive networking can bring you a lot. Being able to sell yourself and your business concisely plays an important role in this.
Good relationship management and expanding your networks will ensure that your business is stable and successful
TRAINING DATES
17 September 2012, 19.00-22.00 and the follow-up on
24 September 2012, 19.00-22.00
Location
Prinsessegracht 23, 2514 AP The Hague
Organiser
Young KIVI Engineers
Name and contact details for information
Further information from the KIVI NIRIA Congress Bureau, 070-3919890 or via the e-mail address below.