Engineer : strategic discussion partner
Description
Introduction
Besides professional knowledge and technical skills, an engineer's commercial skills are increasingly being called upon. A client wants to "see" that his real need is understood by his interlocutor. How do you find out what that need is? And how do you show that you understand that need, and its background. The answer to these questions is the basis for an appropriate solution and the beginning, or confirmation, of a lasting business relationship.
Purpose
After this interactive training course, you will understand the importance of a "strategic partnership" and your role as interlocutor in it. You have gained insight into the conversation structure and know the most important "tools" for acting as a strategic discussion partner and have practised these in a number of simulation conversations. You can "show" in a conversation situation that you act on the basis of your client's needs and the underlying trends in the market.
Target group
HBO and WO engineers, who have contact with clients in their professional practice
09.00:00 Reception
09:30 Objectives
09:50 Simulation talks
10:20 Peel model (own role, -organisation, client and market developments)
10:45 Role of the strategic discussion partner in practice
11:30 Pause
11:50 Simulation talks
12:30 Lunch
13:30 Simulation talks
16:30 Evaluation
17:00 Closing
Speaker(s)
Trainers
Mike Mossel and Hans Ardon
Participants
Minimum number of participants: 6. Maximum number of participants: 12
Location
Hotel Eindhoven, Aalsterweg 322,
5644 RL Eindhoven
Organiser
Region South
Commercial Engineer
Name and contact details for information
ing. Henk Bergsma, t: 06 204 92 819 or via the e-mail address below.