Do you speak the other person's language?
Description
COMMUNICATING EFFECTIVELY WITH NON-VERBAL COMMUNICATION
INTRODUCTION
When we meet a foreigner, we as Dutch people quickly tend to automatically speak the other person's language. Subconsciously, we do this with the aim that the other person understands us better and thus we communicate more effectively. As a trading nation, we have internalised this trait for many hundreds of years.
However when a rational person meets an intuitive person, it is not at all obvious that one of the two automatically speaks the "emotional" language of the other. The only thing they notice is that communication is not so smooth. Why that is, they are usually not aware of. So it would be helpful if one of the two could see what emotional drives the other. Is this rational, emotional or intuitive? In this example, we simplify the model: everyone is a mix of the three emotions; however, there is one that is usually dominant.
Nice story you will say but how can I tell which of these emotions is driving someone? This is where non-verbal communication can help you. The face tells us a lot about this, but the way you walk and the use of language are different as well.
PURPOSE
Course participants learn to assess the other person's emotional motive through non-verbal communication. Through this different way of looking at things, they learn to take this into account, adjust their behaviour and better appreciate what the interlocutor is saying.
The workshop uses supporting photos, videos and a DVD with an interactive PC training.
THE TRAINER
In 1985, Geert Hommes graduated from the HTS Enschede, Faculty of Computer Engineering. Immediately after graduating, he started working in the sales organisation of Hewlett-Packard Netherlands. In 1991, he obtained his MBA (NIMBAS Bradford). After many years at HP, he joined Randstad Holding, where he was involved in the secondment of university-level professionals. From 1997 to 2001, he was involved in a number of large projects in Germany and France and eventually co-founded YACHT UK.
After 2001, Geert worked as an interim manager at various companies and institutions. In 2006, he took the step of converting his knowledge of and interest in non-verbal communication into his own company: TOM Institute. The focus of TOM Institute is learning to understand and apply non-verbal communication for professionals.
From 1998, Geert undertook several studies in the field of non-verbal communication, including a three-year course with Prof Dr B.A. Goodfield in the U.S. Goodfield is one of the great pioneers in this field. Between 1999 and 2002, he was Goodfield's right-hand man during his European business trips.
Geert is currently working internationally for clients such as Instituut Clingendael, College of Europe (Bruges), DIVITEL, Police Criminal Investigation Department, KIVI NIRIA and a number of business societies
SET UP AND PROGRAM
Practical day with lots of new knowledge, cases, videos and interactive PC training.
09.00 Reception
09.30 Introduction, who are you and what do you do
10.00 Theory: non-verbal behaviour and communication
11.15 Break
12.15 Interactive PC training.
12.45 Lunch
13.30 What types there are and what do you recognise them by, and what does that mean for communication.
14.15 Self-test: what type am I myself?
15.00 Break
15.30 Cases: recognising people on the TOM DVD.
17.00 Closing
CONTENTS
Participants will receive a handout afterwards.
Participants are requested to bring a laptop with MS-windows and CD-ROM drive.
The minimum number of participants is 12.
Location
KIVI NIRIA Building, Prinsessegracht 23
2514 AP The Hague
Organiser
Commercial Engineer
Name and contact details for information
Further information at Congress Bureau KIVI NIRIA, tel: (070) 391 98 90, fax: (070) 391 98 40 or via the e-mail address below.