Through Geo-Impuls' geocommunication project, the Spoorzone Delft project management took another critical look at construction communication, specifically focusing on risk communication and nuisance
Among other things, this project developed the 'construction phasing map' as a basis for public communication and a standard set of icons for different forms of nuisance. It looked at which risks are currently underexposed in communication. It also considered the choices involved in communicating about nuisances and risks: How far do you want to go? What does the environment want to know about the project and when? Finally, the form is important. How can we develop communication tools and methods that integrate risk communication into the normal communication and construction process? We succeeded in jointly arriving at communication tools that will actually be used not only here, but also at the A2 Maastricht and will subsequently be available via the internet.
Geotechnical traffic light
In three workshops, the Geo-Impuls working group 'Geocommunication in projects' first compiled a so-called 'geotechnical traffic light': which subsurface-related risks are red, which are orange and which are green? All topics from the geotechnical traffic light should be proactively communicated by the project by explaining in words and pictures what is going on, what the management measures are and how the associated monitoring system works. More on this can be found in the Geocommunication Guide published by the working group.
Environment Monitor
Partly based on the experience at Spoorzone Delft, Geo-impuls developed an environment monitor with specific focus on risk perception, nuisance perception, trust and information needs. This questionnaire was then also applied to the A2 Maastricht project and is now free to use for all projects in the Netherlands.
Construction phase maps
Spoorzone Delft also opted to have construction phasing maps developed that, according to the 'Construction Phasing in Focus' concept, make the concrete implementation planning suitable for communication with the surrounding area. Using Geo-Impuls' budget, the final step was taken to make these maps suitable for public communication. A guide for using these construction phasing maps was also created. The guide describes the steps a project organisation must take to work with the construction-phasing maps, how the concept works (from coarse to fine) and the preconditions a project must meet to use this concept efficiently.